CX/REFRESH was incubated at DialDesk in late 2015. Over 2 years we institutionalised the processes, people and technology that together build a world class customer experience.
We have held 300+ hours of CX/REFRESH workshops for our customers. We have also undertaken 10+ CX/REFRESH Audits for growing startups looking to raise money, mid-size and large businesses.
These resulted in incredible ideas and solutions that we created together with our customers.
What is a CX/REFRESH Audit?
- We undertake a deep assessment of how how meaningfully engaged are your customers with:
- your brand promise
- your solutions / services
- We measure highly valuable metrics for your business:
- customer retention
- customer loyalty
- overall customer engagement
How is the CX/REFRESH Audit done?
- CX/REFRESH trained specialists work with the key stakeholders in the business, important data points and take feedback from actual customers (on phone, on-ground and online)
What advantages does the CX/REFRESH Audit create for your business?
- If you are a startup raising money, the CX/REFRESH Audit presents a powerful independent audit for your investors
- If you are a mid-size business, the CX/REFRESH Audit presents deep insights for the key stakeholders to plug-in CX gaps and grow faster
- If you are a large company, the CX/REFRESH Audit presents deeply meaningful insights straight from the customers. This helps you plan your communication, policies and technology investments
Ask for the CX/REFRESH AUDIT for your company. Click on the “Contact Us” button on the bottom right of the screen.