Has Your CX Lost The Human Touch?
September 3, 2019The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously… Continue Reading
The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously… Continue Reading
![Still confused between Customer Service [CS] & Customer Experience [CX]?](https://www.cxrefresh.com/wp-content/uploads/2019/08/Difference-between-CS-CX-540x304.png)
Customer service (CS) is critical for delivering a great customer experience (CX). All too often, these terms are used interchangeably, but they… Continue Reading
Zomato has been at the helm of things in the past few days and by far became the most talked… Continue Reading
Customer service experts agree: customers have changed. They are more likely to share their feelings on different channels such as… Continue Reading
It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars. And now, with the help of… Continue Reading
Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer,… Continue Reading
Consumers are constantly interacting with brands. But how they interact, when they reach out, and why they engage is unique… Continue Reading
Today, businesses across the board-from agile e-commerce companies to those in the traditional manufacturing industry are realizing the importance of… Continue Reading
Untapped value for all parties is common due to the absence of clarity on customer perceptions of value, which is… Continue Reading
Human interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer… Continue Reading
