Tips for Creating a Customer-Centric Organization
October 19, 2019Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future… Continue Reading
Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future… Continue Reading
Customer Experience often lives within Marketing, but that doesn’t necessarily mean that the two are always aligned. There is even… Continue Reading
Do you ever wonder if you’re doing as well as your competitors? Of course you do! This is the familiar exercise… Continue Reading
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of… Continue Reading
Most firms love to talk about the value of customers but don’t get value for customers right. That’s ironic because customers that get value… Continue Reading
Journey mapping is a tool and a process. The process has six steps, which you can read about in 6… Continue Reading
Are you familiar with all the different ways your customers interact with your business? Whether you’re a seasoned CX professional or… Continue Reading
CXREFRESH was incorporated to create a global community of CX leaders and thought leaders who will come together to create… Continue Reading
Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like customer-centric and customer-focused touted as top priorities. But what does that… Continue Reading
The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously… Continue Reading
