CX/REFRESH was incubated at DialDesk in late 2015. Over 2 years we institutionalised the processes, people and technology that together build a world class customer experience.

We have held 300+ hours of CX/REFRESH workshops for our customers in 2017-2018. These resulted in incredible ideas and solutions that we created together with our customers. We are now ready to take the knowledge that results in world class CX solutions to the world.

Who is the CX/REFRESH Workshop designed for?

  • The top leadership (CXO’s), CX HOD’s, Customer service HOD’s, Marketing HOD’s, HR HOD’s, Operations HOD’s

What does the CX/REFRESH Workshop helps participants achieve?

  • Assessment of the gaps in existing customer facing processes

*The customer can choose to share some information in advance of the workshop. This helps us make the overall workshop experience more valuable.

  • Understanding of technologies used across teams
  • Understanding the training cycles of people

Click the “Contact Us” button on the bottom right of the screen to host the CX/REFRESH Workshop at your office.