Deliver new value to your customers with future-state Journey Mapping.
September 11, 2019Journey mapping is a tool and a process. The process has six steps, which you can read about in 6… Continue Reading
Journey mapping is a tool and a process. The process has six steps, which you can read about in 6… Continue Reading
Are you familiar with all the different ways your customers interact with your business? Whether you’re a seasoned CX professional or… Continue Reading
CXREFRESH was incorporated to create a global community of CX leaders and thought leaders who will come together to create… Continue Reading
Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like customer-centric and customer-focused touted as top priorities. But what does that… Continue Reading
The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously… Continue Reading
![Still confused between Customer Service [CS] & Customer Experience [CX]?](https://www.cxrefresh.com/wp-content/uploads/2019/08/Difference-between-CS-CX-540x304.png)
Customer service (CS) is critical for delivering a great customer experience (CX). All too often, these terms are used interchangeably, but they… Continue Reading
Zomato has been at the helm of things in the past few days and by far became the most talked… Continue Reading
Customer service experts agree: customers have changed. They are more likely to share their feelings on different channels such as… Continue Reading
It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars. And now, with the help of… Continue Reading
Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer,… Continue Reading
