Customer Service happens when the experience breaks down
January 23, 2020In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the… Continue Reading
In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the… Continue Reading
Is your company operating in chaos or clarity? The difference often comes down to creating a knowledge-rich culture. Modern customers… Continue Reading
Customer behaviors and expectations develop quickly. To distinguish themselves, companies have to adjust their strategy continuously. The need to fulfill outstanding… Continue Reading
What Does the Future of CX Look Like? If you know how critical Customer Experience is to the happiness of… Continue Reading
CXREFRESH revolves around the notion of a “Customer Experience (CX) Mindset.” High-end hospitality companies have owned the CX space for years because they maintain… Continue Reading
Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future… Continue Reading
Customer Experience often lives within Marketing, but that doesn’t necessarily mean that the two are always aligned. There is even… Continue Reading
Do you ever wonder if you’re doing as well as your competitors? Of course you do! This is the familiar exercise… Continue Reading
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of… Continue Reading
Most firms love to talk about the value of customers but don’t get value for customers right. That’s ironic because customers that get value… Continue Reading
