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CX REFRESH: The center for Customer Experience Excellence.
CX/REFRESH was put into action late 2015. Over 2 years we institutionalized the processes, people and technology that together build a world class customer experience. We strongly believe that customer experience is definitely more than the philosophical statement. These resulted in incredible ideas and solutions that we created together with our customers. We strongly believe that the CX strategies have to be revisited and refreshed periodically to adapt to the changing customer dynamics to deliver the best CX.
Deepak kashyap is an Entrepreneur-Co founder of Mas Callnet India & DialDesk|SME on CX|Sales & Marketing expert|NLP Practitioner & author of amazon best seller book Junoon|Jarurat|Jugaad. He is known for the predictability that he brings for Sales & Marketing functions and for creating innovative CX strategies and is a consultant to many leading businesses in the country today.
CX News
DO YOU KNOW – 80% of companies who prioritize customer experience are reporting an increase in revenue.
4 most important questions to consider when collecting customer data
Customer Experience is the most important factor for the Customer Retention
CX Tech
Customer Strategies Summit 2018 by CRM Academy Of Asia
Fintech is transforming customer experience for the once bank-first customers
The CX trend that successful businesses are adopting to win?
How Tesla innovated their CX from half hour of paperwork to one click lease?
The prescription check app by Warby Parker is the future of CX
CX Trends
Important statistics of Customer Experience, which should not be ignored.
3 Mistakes That Mess up Customer Experience Strategy for businesses
Attention CEO’s: It is indeed scary when Businesses Lose $75 Billion Due To Poor CX
70% of CXO’s miss to check these 9 attributes before commissioning a BPO partner.
