CX/REFRESH : A community for Customer experience.
Customer experience is the biggest differentiator and the factor for a business to sustain and flourish. In fact it has become the new BATTLEFIELD. Customer experience is alone driving the driving growth. Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. Companies that earn $1 billion a year will see an average gain of $700 million within three years of investing in customer experience.
He is a first generation Entrepreneur, Co founder & CEO of Mas Callnet India & DialDesk, Subject matter expert on CX, Sales & Marketing expert, Certified NLP Practitioner & author of an amazon best seller book Junoon|Jarurat|Jugaad.
We at CXREFRESH also strongly believe that the CX strategies have to be revisited and refreshed periodically to adapt to the changing customer dynamics to deliver the best CX.