AI AND CONTACT CENTER : WHAT U NEED TO KNOW
March 24, 20201) AI Can Be Used to Predict Customer Intent:- Your customers may contact you for a multitude of reasons. Some… Continue Reading
1) AI Can Be Used to Predict Customer Intent:- Your customers may contact you for a multitude of reasons. Some… Continue Reading
CX champions often face challenges if they start new initiatives around customer services. It often isn’t as easy to see… Continue Reading
Customers are the backbone to any business. Without them, there will be no reason to continue trading. Even more importantly,… Continue Reading
• It costs up to 25X more to acquire a new customer than to retain an existing one. • Improving customer retention… Continue Reading
Understanding the various touchpoints you have with your customers is key to delivering a memorable customer experience. Once you’ve mapped out… Continue Reading
In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the… Continue Reading
Is your company operating in chaos or clarity? The difference often comes down to creating a knowledge-rich culture. Modern customers… Continue Reading
Customer behaviors and expectations develop quickly. To distinguish themselves, companies have to adjust their strategy continuously. The need to fulfill outstanding… Continue Reading
What Does the Future of CX Look Like? If you know how critical Customer Experience is to the happiness of… Continue Reading
CXREFRESH revolves around the notion of a “Customer Experience (CX) Mindset.” High-end hospitality companies have owned the CX space for years because they maintain… Continue Reading
