CX REFRESH: The center for Customer Experience Excellence.
CX/REFRESH was put into action late 2015. Over 2 years we institutionalized the processes, people and technology that together build a world class customer experience. We strongly believe that customer experience is definitely more than the philosophical statement. These resulted in incredible ideas and solutions that we created together with our customers. We strongly believe that the CX strategies have to be revisited and refreshed periodically to adapt to the changing customer dynamics to deliver the best CX.
Deepak kashyap is an Entrepreneur-Co founder of Mas Callnet India & DialDesk|SME on CX|Sales & Marketing expert|NLP Practitioner & author of amazon best seller book Junoon|Jarurat|Jugaad. He is known for the predictability that he brings for Sales & Marketing functions and for creating innovative CX strategies and is a consultant to many leading businesses in the country today.